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Switching off Call Divert

To switch off Call Divert, follow these instructions:

  • To switch off “divert all calls” dial: #21#
  • To switch off a divert you’ve set up for calls you don’t manage to answer within 15 seconds dial: #61#
  • To switch off a divert you’ve set up when your phone is engaged dial: #67#

How to check which numbers you’re diverting calls to

To check the diverts you’ve set up on your line, follow these instructions:

  • To check the number you’ve set up for divert all calls: *#21#
  • To check the number you’ve set up for calls you don’t manage to answer within 15 seconds: *#61#
  • To check the number you’ve set up when your phone is engaged: *#67#

How to divert calls

First you need to order Call Divert, it can take up to 24 hours before you can use it. To divert your calls, follow these instructions on the telephone line you want to divert from:

  • To divert all calls dial: *21*(phone number you want to divert to) #
  • To divert any calls you don’t manage to answer within 15 seconds dial: *61*(phone number you want to divert to)#
  • To divert calls when your phone is engaged dial: *67*(phone number you want to divert to)#

An announcement will tell you that you’ve set it up successfully.

What is Call Divert and how do I get it?

Call Divert lets you divert your calls to almost any phone, including your mobile. Call Divert can also divert calls while your phone line is in use.

There’s a small monthly charge for Call Divert. You can also add it to a calling features pack, if there’s other calling features you’d like to use. You can order it online now

To use Call Divert, you’ll need a touch tone phone switched to tone dialling. Most modern phones have this feature.