UniverCell is proud to offer total 24/7 customer and technical support to all our telephone and broadband customers. You can trust UniverCell to always answer your call and resolve your queries within 24 hours (where possible).
We know from regular feedback that this is your highest priority which is why it’s ours too.
For support, please call us on 0871 950 8825 to raise a ticket or choose from one of the following options.
UniverCell is a communications service provider regulated by Ofcom. We are a proud member of CISAS and a premier partner of leading telecoms providers in the UK. We will exceed your expectations with a high quality service and a dedicated support team who are always ready to help you.
The customer is the most important person in our business. The customer is not an interruption of our work – they are the purpose of it. We are not doing the customer a favour in our service – the customer is giving us the opportunity to do so. The customer is not dependent upon us – we are dependent on them. The customer is not an outsider to our business – they are a central part of it. The customer is not a cold statistic – they are the flesh and blood human being with feelings and emotions, opinions and perspectives. The customer is not someone to argue or match wits with, there is no argument to be won with the customer. The customer is someone who brings us their needs and in the end it is our job to handle them.